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JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.
Full Time
Energy
$75k-93k (estimate)
03/13/2024
03/18/2025
doyon.com
FAIRBANKS, AK
1,000 - 3,000
1972
Private
AARON M SCHUTT
$200M - $500M
Energy
Doyon operates in the areas of oil field services, utility management, engineering management land andnatural resource development.
The job skills required for Technical Support Analyst (Overnight Shift) include Technical Support, Troubleshooting, Operating System, Help Desk, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst (Overnight Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst (Overnight Shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst (Overnight Shift) positions, which can be used as a reference in future career path planning. As a Technical Support Analyst (Overnight Shift), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst (Overnight Shift). You can explore the career advancement for a Technical Support Analyst (Overnight Shift) below and select your interested title to get hiring information.